The purpose of Advanced Product Delivery is to enable individuals, teams and organisations to deliver value in an humane way. To do this we collaborate and partner with our clients to support their learning and growth.
Cancellation Policy (CP)

CP.1. Notice of Cancellation

If written notice is received at least ten (10) business days in advance of the class, the customer will be entitled to a refund of its

For cancellations made between five (5) and ten (10) days in advance of the class, the customer is entitled to either ½ of its payment amount or a full class credit that must be used for another class within six (6) months of the date of the original class.

The customer is not entitled to a refund or class credit if less than five (5) business days advance written notice is given.

For the purposes of this policy, business days are defined as weekdays excluding weekends and public holidays, and all times are in GMT.

CP.2 Non-Attendance

Failure to show up for class will result in forfeiture of all payment.

Registrants who cancel will not receive training materials.

CP.3. Accommodation of Rescheduling

We will endeavour to accommodate any requests to reschedule engagement dates, subject to our availability and provided that sufficient notice is given.

CP.4 Right to reschedule

Advanced Product Delivery reserves the right to reschedule or cancel the date, time and location of a training class at any time, including replacing personnel who may be scheduled to deliver the training. In the event a training class is cancelled, the customer is entitled to either a full refund or a credit to be used for another class.

Advanced Product Delivery shall not be responsible for any other loss incurred by customer as a result of a cancellation or reschedule.

Health and Safety (HS)

HS.1. Compliance with Medical Recommendations

Advanced Product Delivery Ltd. is committed to ensuring the health and safety of our employees and clients. All individuals participating in our training or consulting services, or interacting with our trainers or consultants, are required to comply with the current medical recommendations of the host country. This includes, but is not limited to, vaccinations, appropriate attire, and other health and safety measures.

HS.2. Vaccination Status

Upon request, Advanced Product Delivery Ltd. will provide information about the vaccination status of our trainers or consultants in relation to the requirements of the client’s country. We will ensure that our trainers or consultants meet these requirements before they go onsite.

HS.3. Health and Safety Laws

Advanced Product Delivery Ltd. will comply with all applicable health and safety laws and regulations in the provision of our services. This includes, but is not limited to, the Health and Safety at Work Act 1974 and any relevant regulations made under this Act.

HS.4. Risk Assessment

Advanced Product Delivery Ltd. will conduct a risk assessment for each engagement to identify any potential health and safety risks and to determine appropriate measures to mitigate these risks.

HS.5. Duty of Care

The client has a duty of care to ensure the health and safety of our trainers or consultants while they are onsite. This includes, but is not limited to, providing a safe working environment, and taking reasonable steps to prevent any risks to health and safety.

Engagement Model (EM)

EM.1. Privacy and Confidentiality

Advanced Product Delivery Ltd. is committed to upholding the privacy and confidentiality of our clients in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We will not disclose any confidential information about our clients without their consent, except as required by law or as necessary to provide our services.

EM.2. Knowledge Sharing

Our consultants may write blog posts about general issues, technical challenges, or process inefficiencies they encounter during their work. These posts are intended to contribute to the wider community’s knowledge and are not specific to any one client. Our consultants will take all necessary steps to ensure that no identifiable information about any client is disclosed in these posts.

EM.3. Engagement Owner

The client will designate an Engagement Owner who will be responsible for providing timely responses and making decisions during the engagement. The Engagement Owner should have access to knowledgeable individuals who can assist in resolving any questions or issues that arise during the engagement.

EM.4. Engagement Backlog and Change Management

Advanced Product Delivery Ltd. will create a backlog of tasks to be completed during the engagement. The Engagement Owner has the right to refine the backlog at any time in consultation with our consultants. However, any changes to the backlog may affect the scope of the engagement and may require an adjustment to the fees and/or timeline.

EM.5. Review of Blog Posts

If the client wishes to review blog posts before they are published, this can be arranged. Alternatively, if the client prefers to review posts after they are published, this can also be accommodated. The client also has the right to contribute guest posts to our blog.

Consultants’ System Access (CSA)

CSA.1. Equipment and Software

Advanced Product Delivery Ltd.’s consultants will use their own equipment and software in the provision of services. This equipment will be kept up-to-date with the latest versions of all software, including operating systems, and all available patches will be applied. The equipment will also be equipped with Microsoft-approved antivirus and antispyware software, and all data stored on the equipment will be encrypted.

CSA.2. Network Access

The client agrees to provide public network access for the consultants’ phones and tablets, and private network access for their laptops, as required for the provision of services.

CSA.3. Office 365

All documents and files created or used in the course of the engagement will be stored on Office 365 and Dropbox. The client agrees to provide any necessary access or permissions for the consultants to the tooling for this purpose.

CSA.4. Hardware Replacement

Advanced Product Delivery Ltd. reserves the right to replace the consultants’ hardware on a regular basis to maintain optimal performance and productivity. The client acknowledges that this may result in the consultants using different equipment over the course of the engagement.

CSA.5. Estimates

All estimates provided by Advanced Product Delivery Ltd. are based on the assumption that the consultants will be using their own equipment and collaborating through Office 365. If the client requires the consultants to use different equipment or software, this may affect the estimates.

Intellectual Property Rights and Ownership (IP)

IP.1. Ownership

All intellectual property rights in the work products and deliverables created during the course of the engagement, whether onsite or remotely, shall remain the exclusive property of Advanced Product Delivery Ltd. This includes, but is not limited to, any software, methodologies, tools, reports, documents, and other materials.

IP.2. Licence

Advanced Product Delivery Ltd. grants to the client a perpetual, non-exclusive, non-transferable licence to use and modify the work products and deliverables for the client’s own business purposes. This licence does not include the right to sublicense, sell, distribute, or otherwise commercially exploit the work products and deliverables without the express written consent of Advanced Product Delivery Ltd.

IP.3. Consultants

The consultants engaged in the provision of services are employees or contractors of Advanced Product Delivery Ltd., and not of the client. The client acknowledges and agrees that the consultants owe their duties to Advanced Product Delivery Ltd. and not to the client.

IP.4. No Transfer

Nothing in this agreement shall be construed as a transfer of ownership of any intellectual property rights from Advanced Product Delivery Ltd. to the client.

IP.5. Infringement

The client shall notify Advanced Product Delivery Ltd. promptly if it becomes aware of any infringement or suspected infringement of the intellectual property rights in the work products and deliverables.

Access to Servers and Service Accounts (Access)

Access.1. Grant of Access

For the purpose of providing technical consulting services, you hereby grant Advanced Product Delivery Ltd. the right to access your servers and service accounts. You agree to provide all necessary credentials, keys, and other access information in a secure and timely manner.

Access.2. Use of Access

Advanced Product Delivery Ltd. will use this access solely for the purpose of providing the agreed-upon services. We will not use this access for any other purpose without your explicit consent.

Access.3. Confidentiality

Advanced Product Delivery Ltd. will treat all access information as confidential information. We will not disclose this information to any third party without your consent, except as required by law.

Access.4. Security

Advanced Product Delivery Ltd. will use reasonable security measures to protect your servers and service accounts while we are accessing them. However, you acknowledge and agree that providing access to your servers and service accounts carries inherent risks, and Advanced Product Delivery Ltd. cannot guarantee the security of your servers and service accounts.

Access.5. Liability

To the extent permitted by Scots law, Advanced Product Delivery Ltd. will not be liable for any damage, loss, or liability arising from our access to your servers and service accounts, unless such damage, loss, or liability is caused by our negligence or wilful misconduct.

Access.6. Termination of Access

Upon the completion of the services or the termination of our agreement, Advanced Product Delivery Ltd. will cease accessing your servers and service accounts and will destroy or return all access information, as directed by you.


Need help?

Contact us at info at apd.coach for questions related to the terms and conditions.